Privacy & Policy

An overview of this policy.


In addition to our terms of service and cookie policy, this policy explains how we collect and process your information across all our websites, mobile applications, and other services. We will review this policy from time to time to ensure that it is up to date. If we make changes, we will publish the latest version here. When we make significant changes, we will inform you the next time you use our services, or through other communication channels including notifications from our apps or on our websites.



Learn more about this policy.

You will find that the term "personal data" is repeated frequently in this policy. Personal data refers to any information related to you as an individual that can identify your identity. For example, this includes information that may identify you, such as your name, contact details, travel itinerary, Internet Protocol ("IP") address, cookie strings, or device identifiers, as well as information that may not identify you but we store alongside these identifiers, such as how you use our services or the country you are in when you do so.

We can only talk about ourselves, so this policy does not address the collection or use of your information by any of the other online transportation companies (let's call them "transport service providers") that we showcase. This means that when making a reservation with a transportation service provider, your information will be processed by them in accordance with their privacy policy and terms and conditions.



Why do we use your personal data and how is it done?
When we need to do this to provide our services or to facilitate the execution of a contract that you have entered into - or are about to enter into - such as making a reservation through us or through one of the transportation service providers.

How we use personal data to fulfill contracts.
- Ensuring the accessibility of our services and their use by you on your specified device, for example, by changing the way information is displayed to you based on your device type;

- Generating results in response to your search requests, for example, providing you with a list of travel options that best meet your requirements.

When you choose one of the transportation service providers through which you wish to make a reservation, we take one of the following steps:

It will redirect you to its platform along with any necessary data to enable it to recognize you and the transfer option you selected on Ride Scanner, including data related to your browser or device and details of your transfer search.

To facilitate the completion of this booking through our services, this will involve us gathering all the necessary information to enable the booking process and transferring it to the relevant transportation service provider, including your contact details, and/or information identifying you, and payment details;

- Contacting you through messages, notifications, or alerts necessary to provide our requested services, such as booking confirmation emails or other essential messages like flight status alerts and notifications about changes or updates made to our services, this policy, our cookie policy, or our terms of service.

- Responding to the messages you send us, such as replies through the customer service help center or on social media.

- Displaying reviews, images, and any other content and media that you send to Ride Scanner or upload to Ride Scanner services (we will refer to this as "User Content"), and providing you with the tools necessary to manage and delete this content.

When you create an account with us, we take care of maintaining and managing this account, ensuring it is updated and easily accessible.

To improve our services or elevate them to the best level, as well as to protect our legitimate interests or enhance them. This includes very serious reasons such as fraud prevention and security, but also positive reasons like product improvement so that we can continue to develop Ride Scanner for users.

Our legitimate interests.
For security and fraud prevention purposes, for example, by storing a subset of your payment information, such as the last four digits of your credit card and your Internet Protocol address to record the location from which the payment may have originated, or to protect our services from misuse of our application programming interfaces or from self-operating bots. For these purposes, we may make automatic decisions about you that could lead us or the transportation service provider you are booking through to deny the purchase.

- Identifying and correcting errors related to our services or areas for improvement by using information such as browser type, operating system, locale and language settings, general site activity, along with any specific feedback and evaluative comments you may provide us from time to time.

- Providing customer service or assistance regarding any questions you may have or issues you may encounter while using our services. For example, although the final transport service provider is responsible to you for any issues you may encounter with one of the rides or other transport services you booked through Ride Scanner, if you or the transport service provider contact us regarding an issue with your booking, we will need to use some of your personal data in order to assist you.

Understanding and evaluating how, when, and why people use Ride Scanner for the purpose of delivering our services, assessing them, improving them, and advancing them to the highest level. For example:

Monitoring the number of users who are redirected to transportation service providers or who make bookings through them, along with the details of the relevant transportation options specified for commercial record-keeping and business flow analysis.

Analyzing what different groups of users may view or click on within our services at an overall level, in order to gain a better understanding of the most popular or useful features or functions compared to others.

Review and edit any content you upload to Ride Scanner services.

We measure the effectiveness of our messages by recording and analyzing whether the emails we sent you have been opened.



- Personalizing your experience with our services to ensure that your use of Ride Scanner is as helpful, effective, and convenient as possible. For example:

We will use cookies to remember your language and currency preferences, and we may personalize your experience by highlighting or recommending certain information or transportation options that we believe are suitable for you based on your search history on Ride Scanner and your use of our services.

If you have requested us to send you newsletters or other marketing messages, we may customize their timing or content to reflect what we believe will be most important to you.

We may use your location information to predict the places you are likely to want to leave from or return to.

And also to display advertisements relevant to you about our services or other services that we believe may interest you. For example, when we know that you recently searched for a trip to a specific location, we might show you a message asking if you would like to search for a hotel or a car at the same location.

Personalizing your experience involves us creating a profile and a timeline of your activity on our services.

We may use your data to train our machine learning algorithms to help us personalize services. We will not use your specific identity information directly, such as your contact details or payment information, for these purposes.

- Communicating strategic business decisions by creating aggregated datasets from anonymous data that allow us to gain useful insights into patterns or prevailing trends in the transportation industry. For example, we can use search data to monitor demand for destinations and ensure the availability of prices and transportation options that we offer to our users through our services. This information is also useful for transportation service providers as it enables them to identify new routes or locations with high demand and ensure they offer competitive prices.

· Contacting you to invite you to participate in real market research.

When we process your personal data based on legitimate interest, we will do so only when the processing is relevant, adequate, and limited to what is necessary for the purpose for which it was collected. Of course, we will always ensure that our legitimate interests do not harm your rights and personal freedoms.

Upon receiving your approval.
We will obtain your consent for purposes similar to the following:

- Sending emails related to the services you requested;

- Sending direct marketing messages via email or push notifications or other means when you grant us your consent to do so;

· Storing certain cookies on your device, when your consent is required;

- And recording and evaluating the feedback you provide us when you agree to participate in the analog usability test.

When we process your personal data based solely on your consent, you can withdraw this consent at any time either by using the function provided within the appropriate product feature or by contacting us.

When it is necessary to exercise our legal rights or obligations or to comply with them.
We may need to retain your information and use it in connection with legal claims, or for compliance, auditing, and regulatory purposes. For example, we may retain information that is required by law, or if we are compelled to do so by a court order or regulatory body. Additionally, when you exercise any applicable legal rights related to accessing, modifying, or deleting your personal data, we may ask you for identification documents to verify your identity.



What personal data do we collect?
Some information will be collected about each person using our services, and it will be stored and processed. Nevertheless, we do not collect additional information that we do not need.

Learn more about the information we collect and how we gather it.

We cannot assist you in booking a trip without obtaining information. Therefore, when you use our services, we must collect, retain, and share some personal data and seek your consent for this in accordance with this policy. We gather information in three ways:

You willingly provide us with the information.
The information you decide to provide us may include the personal data necessary for you to book transportation trips. This information ranges from the dates and destination you choose in a search to the basic data required to make a reservation through a transportation service provider, such as names and contact details. It may also include content such as reviews or photos that you upload to our services to share with other users. Most importantly, it is always up to you whether you choose to provide this type of information or not.

We produce or collect information automatically.
We automatically produce or collect some information from your computer or device while you use our services. This includes information such as your IP address, details about the device and browser you are using to access our services, the URL of the website you visited us from, and third-party sites you visit when clicking on links to leave the Ride Scanner site. It also includes details of the bookings I made through Ride Scanner. We may also know your location from your mobile phone or your IP address. This helps us enhance your experience and ensure that you receive the most relevant content for you.

We receive information from third parties.
Sometimes, we are provided with information about you from third parties, based on how you choose to interact with us. For example, when you visit our website or app through one of our promotional partners, or when you log into your Ride Scanner account using our social network login feature. If you make a reservation with a transportation service provider, we may collect information from them about whether you completed your trip, what you booked, and whether your reservation was successful. We may also collect information about you from fraud prevention service providers we collaborate with to prevent the misuse of your personal data.

Based on how you interact with our services, we may collect the following categories of personal data or process them using the three different methods outlined above.

· Contact information:

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Such as your name, address, email address, phone number, and other similar information.

- Identification data:

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Identification, which may contain data such as your name, address, gender, nationality, and date of birth.

· Payment information:

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For example, your credit or debit card number, its expiration date, and its security code when you book transportation through partners that provide us access to them via links and cookies.

· Trip information:

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The itinerary of the trip.

- Demographic information:

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Your age, gender, location, and preferred language when using our services.

· Device and location information:

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General details from your device, such as your IP address, its type, brand, model, and operating system;

Location data based on Global Positioning System data received from your mobile device (when you grant us access to this information through your device settings);

And an unspecified location based on your IP address.

· Usage and profiling information:

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Your search history and transportation preferences on Ride Scanner.

How you interact with our services, including the time you spend on our website and/or app, and the pages or features or functions you have accessed;

The links you clicked on to be redirected to our services or from them, including the identity of the transportation service provider you were redirected to and the type of transportation service you selected;

When you are redirected to the website or app of a transportation provider for the purpose of completing your booking, we may collect information from the mentioned transportation service provider regarding whether you have completed the booking with them, what you have booked, and whether the trip was completed or canceled by either party, along with the reason.

· Preference information:

The selected preferences associated with your Ride Scanner account, including specific approvals you may have given or declined, email preferences, push notifications, and cookies containing your advertising preferences.

· Communication information:

The messages we receive from you include notes, evaluative opinions, requests for assistance, and inquiries via email and other electronic communication methods, such as online chat, instant messaging, or social media.

and the metadata associated with those messages, such as time and date.

· Content created or provided by the user:

The content you upload to our services, including comments, photos, videos, recommendations, preferences, ratings, and metadata such as the time and date associated with this content;

Any information you send to us during any correspondence you may have with us, such as signatures, photographs, and opinions, and in the event that you apply for a job at Ride Scanner, this information will include details of your employment history, salaries, and other similar information.

· Social media information

We automatically obtain the email address from the external social media platform through which you log in to Ride Scanner.

How long do we keep your personal data?
We only retain your data as long as we need it, or there are legal reasons that require it. We will then either delete it or make it anonymous so that your identity is not revealed. We handle data differently based on the purpose for which it is used, but you can request us to delete your personal data at any time.

Learn more about the duration of the retention of your personal data.

We only retain your personal data as long as we need it. This depends on the reason for collecting them, or if we have a continuous legal basis for doing so (such as fulfilling the contract made between us, executing one of the services you requested, or for our legitimate interests). Rest assured, if we no longer have a reason or legal requirement to process your personal data, we will delete it or store it in a way that does not identify you.

We have different policies for retaining various types of personal data, taking into account the following:

- The purpose of collecting personal data;

How long will it take to achieve this goal?

Any specific reason or breach of the legal obligation to retain personal data for a specified period of time.

Additionally, if you have an account with us, we will retain personal data such as your email address, name, and other details so that you can log in and access our services as long as you have an account. We may retain other information indefinitely - such as website activity associated with the IP address - which we use to help us understand our travelers and improve our products and services, as well as to protect our business interests.



When is your information shared with third parties or collected by them?
We do not share your information unless you request it from us, or when it is a necessary part of our business dealings with you and providing services to you, or when we need to do so for legal reasons. The companies you book with will collect your data in accordance with their own policies. Sometimes, companies that advertise through our services may also collect your information (see the section titled Do we use cookies or any similar technologies?). Finally, the companies that help us provide our services will also collect and use your data on our behalf.

Learn more about how we share your information or allow third parties to collect it.

Sharing personal data with third parties that process it only according to our instructions.
We share information about our users with selected third parties that provide us with a variety of different services that support the delivery of our services (let's refer to these parties as "external processors"). These external providers range from technical infrastructure providers to customer service and documentation tools. We request that any external processor handling information on our behalf do so under contractual terms that require the safeguarding of information and processing in accordance with applicable data protection laws, using it only in accordance with the instructions we have issued, and not for the external processor's own purposes.

The types of external processors with whom we may share your personal data elements include the following:

- Providers of email management and distribution tools - for example - if you sign up to receive Ride Scanner newsletters or other marketing messages, we will manage their delivery to you using an external email distribution tool.

- Security service providers and fraud prevention services - for example - we rely on the mentioned service providers to identify self-operating software agents that may disrupt our services or to prevent abuse of our APIs.

· Providers of data aggregation services and analytical software that enable us to effectively monitor and improve our service delivery.

- The providers of the tracking tools we use to monitor the instances when you click on a link to the website of a transportation service provider and are redirected from the Ride Scanner platform to the mentioned transportation service provider's platform;

- Providers of software platforms that help us communicate with you or provide customer support services to you - for example, we manage any messages you send us through our help center and respond to them using an external communication management tool.

- Providers of online cloud storage services and other essential IT support services.

- And any of the other future companies within the Ride Scanner group or the Tzamon Business Services Company or any of its partners, for the purpose of supporting the provision of our services to you.



Sharing your information with third parties, or allowing them to collect it, for processing outside the scope of our oversight.
If you are booking a transportation service through one of the service providers within our booking platform, any personal data you send as part of the booking process will be shared with the relevant service provider and/or a third party contracted to provide services on their behalf, in order to complete the booking. When we share your personal data in this way, you will have the opportunity to review the privacy policy and terms and conditions of the transportation service provider first. Before completing any purchase, we recommend that you carefully review these documents so that you understand how the mentioned transportation service provider will use your information. We may also share personal data with the transportation service provider for their or our standard verification and fraud detection purposes.

To prevent and detect fraud, we may share your information with our fraud prevention service providers ("fraud prevention service providers") that we collaborate with.

We will share personal data with third parties when you explicitly permit us to do so. For example, if we conduct a promotional offer in collaboration with one of our partners and you request us to share your email address with that third party for the purpose of receiving promotional emails.

The personal data available for public viewing and included in user content, such as your name, preferences, and the content of reviews and posts, may be shared and/or provided to carefully selected third parties with whom we have a contractual relationship for the purpose of displaying this content for their similar transportation-related services.

We may share and/or make your publicly available personal data, such as your name, profile picture, reviews, traveler photos, and posts, with carefully selected third parties with whom we have a contractual relationship.

Certain information may also be collected from you by third parties such as advertisers, marketing networks, and affiliates using cookies and similar technologies. For example, your IP address and events related to your activity, such as the searches you've conducted or the pages you've viewed on Ride Scanner, can be collected and shared with these third parties to allow them to deliver relevant advertisements to you across the web. The information collected in this way will never include your name, contact details, or any other information that could identify you offline. You can find more information about advertising on Ride Scanner, including how to unsubscribe from certain types of ads in the section titled "How We Advertise." From this policy and in our cookie policy.

Disclosure of information for legal reasons and other reasons.
We may disclose your information when necessary to enforce our terms of service or other agreements, or to a potential or final buyer in the event of the sale of the Ride Scanner group itself (or part of our business). We may also disclose your information if necessary to prevent, detect, or prosecute illegal activities or suspected illegal activities, including fraud, or to prevent further harm, or when necessary in response to legally binding requests or in response to legal actions taken against us, or to enforce our rights and claims.

How do we protect your personal data?
Protecting your privacy is embedded in our culture, and we use a range of methods that comply with industry standards to safeguard it.

We prioritize the protection of your personal data above all else. We limit access to your data to Ride Scanner Group employees who need to view it in order to perform their tasks and provide our services.

Unfortunately, no website or application can guarantee complete security, but we have established an enterprise-level security program designed to keep your personal data as safe as possible. The program employs a set of technical, organizational, and administrative security measures, as well as best practice techniques, depending on the type of data being processed. For example, the computer systems we use to store your data are subject to access restrictions and cloud-based servers that utilize disk encryption compliant with industry standards.



Where do we store your information?


We store the information we collect from you on servers.These servers are provided and/or supported by third parties operating under our instructions (for more information, see the section titled "When is your information shared with third parties or collected by them?").



How is your information used for advertising purposes?
You will see various advertisements when using our services, and you may also see ads for Ride Scanner when you are on other platforms. The source of these advertisements may come to us or to third parties, and they may be tailored to make them more relevant to you. The information used to personalize the ads you see may include your data related to what you've searched for on Ride Scanner or general location information, but it will never include your name, contact details, or any other information that could identify you offline. If you would like to manage how your information is used for advertising purposes, you can find more information below and in our cookie policy.

Learn more about how your information is used for advertising purposes.

Advertisements you may see while using Ride Scanner.
You will often see advertisements while using our services. These advertisements will be presented either directly by us or through external advertising solution providers we work with (let's call them "external advertising solution providers").

The majority of these ads will be personalized to make them relevant to you and will fall under two different categories. First, the advertisements tailored for you based on the information collected from you by us or through external advertising solution providers while using our services, such as your general location (by city or country) and the searches you conducted or your booking history on Ride Scanner ("information related to Ride Scanner"). So, for example, if you have booked a trip to a specific area, you will see advertisements for services there. The information related to Ride Scanner will never include your name, contact details, or any other information that could identify you offline. Secondly, the advertisements tailored for you based on information that we have no clarity or control over, which is instead collected from you by external solution providers when you use websites or platforms other than Ride Scanner's websites and platforms ("non-Ride Scanner platforms"). We collectively refer to these advertisements as "interest-based ads."

The necessary information to deliver these interest-based advertisements will be stored by external advertising solution providers along with your IP address and/or cookie identifier, so that advertisements can be presented to you without external advertising solution providers needing to retain any information that could identify you offline, such as your name or address.

When you opt into personalized advertising, we may also use the information we collect through cookies and similar technologies to show you customized ads, marketing messages, and promotional offers on Ride Scanner, or to send you messages wherever you have opted to receive them. For example, when you book a trip using Ride Scanner or are redirected from Ride Scanner to make a reservation on one of our partner sites, we may use the information we collect through cookies and similar technologies to personalize the ads we display to you or to send you tailored marketing messages related to your booking based on information such as your destination, travel time, the services you selected, or the transportation provider you are using. We may also use this information to provide you with relevant details about your destination, such as "local guides" or updated weather information, or to request reviews and recommendations about the places you have visited.

Advertisements you may see while on platforms not affiliated with Ride Scanner.
You may also see advertisements for our services once you leave Ride Scanner and use other websites besides Ride Scanner. For example, this may occur if one of the platforms not affiliated with Ride Scanner, which you are using, provides advertising space for sale that is purchased by Ride Scanner or one of the external advertising solution providers we work with. Similar to the advertisements you see while using Ride Scanner, these ads may be personalized and presented to you based on the information that external advertising solution providers have collected about you, either while you are using our services or while you are using other platforms not affiliated with Ride Scanner.

How can I control the ads I see?
You can find information on how to set your advertising preferences in a way that suits you in our cookie policy.



Do we use cookies or similar technologies?
We use cookies and similar technologies to help deliver, improve, customize, and analyze our services, as well as for advertising purposes.

Learn more about cookies and similar technologies.

We use a combination of cookies and other technologies such as pixels/embedded programs for web tracking and tracking codes (explained below) to collect information for use in accordance with the purposes outlined in this policy.

What is a cookie?
A cookie is a small data file that is saved on your computer or device. Cookies record things like your preferences and settings, which helps provide us with the information we need to offer you the most consistent and relevant experiences. We also use cookies to record information about experiences or new improvements that we may test to track how you use our services and to see if they are effective.

Cookies may be set on our website by us, or by third parties we work with, or independent third parties (such as advertisers).

What are the tracking programs for web tracking and pixels?
Tracking programs via the web or pixels are small, transparent image files embedded within a webpage or email. We use it to understand how you interact with our services, or if you were redirected to the website or app of a transportation service provider. We may use the pixel to confirm whether you have completed the booking through it and what you have booked. We also use pixels to collect information such as whether you have opened one of the emails, so that we can improve the messages directed to you.

What are tracking codes?
Tracking codes are parts of the code placed on the page to measure elements such as visits and interactions. We use tracking codes to learn more about how you interact with our services and the ads you see, and generally, how you use everything we offer.

Please refer to our cookie policy for more information and details regarding the types of cookies and similar technologies we use.

What are your choices and rights?


If you have an account on Ride Scanner, you can access, modify, download, or delete the basic personal data associated with your profile at any time by logging into your profile. From here, you can also manage your subscription preferences and marketing messages.

You also have rights regarding your personal data that we hold, which we explain in more detail below. You can exercise these rights by contacting us through the help center.

Learn more about your options and rights.

You have the right to request a copy of your personal data from us; to correct, delete, or restrict the processing of your personal data; as well as to obtain the personal data you provided to us in a structured, commonly used, and machine-readable format. In addition, you can object to the processing of your personal data in certain cases (particularly where we do not need to process the data to meet contractual or other legal requirements). When we ask for your consent, you can withdraw it at any time. If you request to withdraw your consent for Ride Scanner to process your data, it will not affect any processing that has already taken place at that time.

These rights may be limited, for example, if fulfilling your request would disclose personal data about another person, or if you ask us to delete information that we are required to retain by law or have legitimate interests in keeping.



Who are we and how can you contact us?
Ride Scanner is provided by Tzamon Business Services, a limited liability company registered in the Kingdom of Saudi Arabia. You can contact us via email at info@RideScanner.net.